Retail

Accounts payable/receivable
Consumer credit
Marketing campaign repository
Banking
Wages
Non-inventory expenses
Payroll
Billings
Bank and other reconciliation
Records management
Reconciliation
Proof of delivery
Facility maintenance When information becomes stalled in a retail company, it costs. Customers waiting too long for credit applications to be approved walk away. Customers waiting for advice on pricing, stock availability, warranty queries and so on also walk.

On the other side of the ledger, suppliers must also be managed. They expect to be paid on time, naturally, but they frequently invoice incorrectly. How does a retailer managing hundreds of suppliers grapple with this challenge?

The old answer to both issues is to throw enormous resources at them. That means people and paper.

The new answer – the eCom solution – is to develop electronic systems for managing information flows and decision making.

We have a long history in retail with some of New Zealand’s most notable companies, such as Farmers and Progressive. They have experienced a host of benefits, including:

• The tangible benefit of reduced staffing (and costs) in information management. In some cases over 50%.
• Intangible benefits, the major one being better customer service.
• Increased competitive advantage allowing them to focus on developing – and in some cases attacking – new markets.
• Reduced inventory costs via increased speed and efficiency of inventory and supplier management.
• Better communications and faster decision making by linking customers, business partners, suppliers, and employees.
• Increased organisational agility by faster access to critical content.

Case Study: Coca-Cola
Case Study: Crane Group